FAQ
Knowledge base
Sexual Abuse Awareness Training for Vulnerable Adult Programs
- How to Send Trainings
- How to Resend Training
- How to View Certificate of Completion
- The Videos Will Not Play
- How to Conduct a Group Training
- Why Do I Keep Receiving Training Reminder Emails?
Important Information
- What Trainings Are Offered?
- What is the Training Library?
- How to send Sexual Abuse Risk Management Training for Vulnerable Adult Programs
- How to Send Background Checks Training
- How to Customize a Training Email Template
- Troubleshooting User Not Receiving Email With Training Link
Important Information
- What’s The Difference Between The Multi-Jurisdictional Database/Alias Search (Level 1) And Other Searches?
- Setting Up Background Checks
- Which Background Check Level Should Your Organization Run, and How Often?
- International Background Check Ordering
- States That Do Not Offer Continuous Monitoring
- The Fair Credit Reporting Act
Managing Background Checks
- How to Change Contact Information in the Background Check Email
- How to Change the Renewal Period for Background Checks
- How to Manage Background Check Automatic Renewals
- Adverse Action Process
- What is the Adverse Action Process and Why is it Important?
- How to Archive a Background Check
Important Information
- Must I Sign In to Complete Training?
- I Forgot My Username and/or Password
- User Dashboard Information
- Does Protecting Vulnerable Adults Offer Member References or a List of Organizations Served?
- Should We Keep the Protecting Vulnerable Adults Copyright on the Sample Documents We're Using?
- How to Transfer Administrative Access When Leaving an Organization
Managing Users
- How to add Notes to a User’s Profile
- How to Receive Background Check Renewal Reminder Emails
- How to Remove Users
- Supervisor User Management Settings
- How to Add Users
- About Roles